Question 1

What are check in and check out times?

Accepted Answer

Check In is 4pm and Check Out is by 11am. Any Early Check-In or Late Check-Out requests can be submitted 48 hours prior to your arrival or departure date. If we are able to do an Early Check-In or Late Check-Out, there is a fee for each service. We will make every effort to accommodate requests, but are not guaranteed.

Question 2

Are any of your homes available for Prom Groups?

Accepted Answer

Unfortunately, our Poconos vacation cabins are not available for Prom or Graduation Groups, even with adult signature.

Question 3

Are Your Properties Pet-Friendly?

Accepted Answer

Some of our properties are DOG FRIENDLY. You can find out if a property is DOG FRIENDLY by looking at the property description.

Question 4

Is There A Pet Fee?

Accepted Answer

Yes. There is a non-refundable DOG Fee for the DOG FRIENDLY properties. Please refer to the property description for the DOG Fee and Pet Policy.

Question 5

Is the kitchen fully stocked?

Accepted Answer

The kitchen is stocked with normal kitchen supplies, ie: utensils, flatware, glasses, pots and pans.

Question 6

Do all the homes have WIFI?

Accepted Answer

All the homes have high speed internet and the WIFI networks are managed through AC routers. The network names and passwords are located on the app and on the fridge.

Question 7

Which homes have air conditioning?

Accepted Answer

All of our **Poconos vacation cabins** and rentals have air conditioning.

Question 8

Is there an additional fee to use the aerobed(s)?

Accepted Answer

Aerobeds (queen) are available for a $30 fee and must be ordered no later than 72 hours before your check in date.

Question 9

Do I need to register my boat?

Accepted Answer

Non-motorized boats do not have to be registered. Electric or Gas powered boats must be registered and have a boat sticker. Apply and pay for the sticker here: [Lake Harmony Boat Registration](https://docs.google.com/forms/d/e/1FAIpQLSfK9AHHHMTZYxzLOxfQNLnEgDZXTx6UctsZuqL1QhgyOlPJhg/viewform)

Question 10

How many beach passes/wristbands does each house have?

Accepted Answer

Lake Harmony Estates homes come with a guest ID badge which is good for 10 people. Additional badges may be purchased at the beach for $5 each. Credit cards are accepted.  
      
Towamensing Trails homes come with 8 guest wrist bands which are required for the use of the beach and outdoor pool. Unfortunately, Towamensing Trails does not currently allow the purchase of additional guest wrist bands.  
      
Briercrest Woods homes come with beach badges which are located at the home. The number of badges will be determined by the number of people the home sleeps.  
      
Laurelwoods at Big Boulder homes have access to Boulder Lake Club, which has a pool, beach and boat rentals. You will have access to Boulder Lake Club for up to 12 guests. Additional guest passes can be purchased at Boulder Lake Club. You will be required to provide a printed or digital version of your Occupancy Agreement as proof of occupancy to the Lake Club Office for access to the Lake Club.

Question 11

What are the hours to the Lake Harmony Beach?

Accepted Answer

The Beach Area will be open on weekends only, 11:00 am to 7:00 pm (weather permitting) after Memorial Day weekend until the children get out of school. Then, it will be open daily until Labor Day.

Question 12

What are the hours to Towamensing Trails beach and pool?

Accepted Answer

The pool and beach areas will open from Memorial Day weekend for weekends only until school lets out, then it will be open full time through Labor Day weekend.

Question 13

Do children under a certain age need a beach pass or wristband?

Accepted Answer

Towamensing Trails does not require Children UNDER 5 years old to wear wristbands.

Question 14

What are the quiet hours in the communities?

Accepted Answer

Quiet hours are typically 10PM-7AM. We ask that our guests are respectful of the communities and the neighbors.

Question 15

How long do I have to cancel a booking?

Accepted Answer

Guest(s) may terminate this occupancy agreement and receive all monies paid to PMR, less a $200.00 payment for administrative expenses, if a cancellation notice is received via email by Pocono Mountain Rentals at least 30 days before the check-in date. In the event of a cancellation by the Guest(s) with less than a 30 day notice, all monies paid or due shall be considered earned and shall not be returned.

Question 16

Can I switch to a larger or smaller home after my original booking?

Accepted Answer

If you need to change homes after a reservation is made and the down payment is processed, a $200 change of home fee will be assessed.

Question 17

Are there parks or playgrounds for younger children?

Accepted Answer

Please go to the area attractions link listed on our web site for details of local attractions, including details of all the Communities in which we manage homes.

Question 18

Is there a map of the area on your site so I can see how close the homes are to each other?

Accepted Answer

You can see the homes locations and proximity to the other homes by clicking this link:

Question 19

Is there a place for indoor sports (basketball, racquetball, etc.)?

Accepted Answer

Split Rock Resort is located within 1 mile of our Lake Harmony homes. They offer many pay for service activities which are located on their website. Please contact them directly for details and fees.

Question 20

What bed linens do we need?

Accepted Answer

All of the home beds have pillows, mattress pads, quilts or comforters. Linens and Towels are included in all homes.

Question 21

Do I need to bring toilet paper?

Accepted Answer

A full roll of toilet paper is provided in each bathroom. Please consider bringing enough toilet paper based on the length of your stay and how many people are in your group.

Question 22

Do I need to recycle trash?

Accepted Answer

Lake Harmony area homes do not have a recycling pick up at the homes.  
      
Towamensing Trails homes have recycling at their [trash drop off center](https://www.google.com/maps/place/Towamensing+Trails+Property/@41.0096236,-75.5974771,17.33z/data=!4m13!1m7!3m6!1s0x89c4559f2db8c8f9:0x30dccea3f45991d7!2sKidder+Township,+PA!3b1!8m2!3d41.060235!4d-75.667356!3m4!1s0x89c4f84000000001:0x766204feac6cd5d!8m2!3d41.011434!4d-75.5939251).

Question 23

Are your rentals regularly cleaned?

Accepted Answer

All of our Poconos vacation rentals are cleaned after all guest stays.

Question 24

What is Your Privacy Policy?

Accepted Answer

Refer to our privacy policy: [https://www.poconomountainrentals.com/privacy-policy/](https://www.poconomountainrentals.com/privacy-policy/)

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